Can I get a refund once the term has started?

Unfortunately, we are unable to offer refunds or partial refunds once a term has begun.

Our clubs are planned, staffed, and resourced on a termly basis, and places are limited. Once the term starts, costs such as instructor staffing, equipment, and venue hire have already been committed.

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What if my child decides the club isn’t for them?

We completely understand that not every club will be the right fit for every child at every stage.

While we are unable to offer refunds once the term has started, if you decide that your child should stop attending, we will be happy to help coordinate this with the school.

In some cases, and entirely at our discretion, we may be able to offer an alternative such as a place on one of our holiday camps or credit towards a future activity as a gesture of goodwill.

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Can I cancel before the term starts?

Yes. If you need to cancel before the first session of the term, please contact us as soon as possible.

Refunds requested before the term begins may be offered, less any non-refundable booking or administration fees where applicable.

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What happens if Photo Explorers® has to cancel a session?

If we need to cancel a session due to unforeseen circumstances, such as instructor illness or venue closure, we will do our best to either:

• Arrange a replacement session; or

• Provide a refund for the cancelled session if a replacement session cannot be offered.

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What happens if the school has cancelled the afterschool club?

If the school gives at least one week's notice that the club will not be running, we will provide a full refund for the affected session(s).

However, if the school cancels a session at short notice (less than one week's notice), we are unable to offer refunds. This is because staffing, equipment, and venue-related costs will already have been committed.

Where possible, we will work with the school to explore alternative arrangements or replacement sessions, but these cannot be guaranteed.

What about missed sessions due to illness or holidays?

We are unable to offer refunds for sessions missed due to illness, holidays, appointments, or other personal circumstances.

This is because your child’s place is reserved exclusively for them for the duration of the term, regardless of attendance.

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Who can I contact if I have concerns?

If you have any concerns about your child’s experience, please do not hesitate to get in touch. We are always happy to listen and support where we can.

📧 Email: wearephotoexplorers@gmail.com