Can I get a refund once the term has started?

Unfortunately, we’re not able to offer refunds or partial refunds once a term has begun.

Our clubs are booked, staffed, and resourced on a termly basis, and places are limited. Once the term starts, costs such as instructor staffing, equipment, and venue hire have already been committed.

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What if my child decides the club isn’t for them?

We completely understand that not every club will be the right fit for every child at every stage.

While we’re unable to offer refunds once the term has started, if you decide that your child should stop attending, we’re very happy to help coordinate this with the school.

In some cases, and at our discretion, we may be able to offer an alternative such as a camp place or credit for a future activity as a gesture of goodwill.

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Can I cancel before the term starts?

Yes. If you need to cancel before the first session of term, please contact us as soon as possible. Refunds prior to the term starting may be offered, minus any non-refundable booking or admin fees where applicable.

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What happens if Photo Explorers® has to cancel a session?

If we ever need to cancel a session due to unforeseen circumstances (such as instructor illness or venue closure), we will do our best to either:

• Arrange a replacement session, or

• We will refund for that missed session

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What about missed sessions due to illness or holidays?

We’re unable to offer refunds for sessions missed due to illness, holidays, or other personal reasons. This is because your child’s place is reserved exclusively for them for the full term.

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Who can I contact if I have concerns?

If you have any concerns about your child’s experience, please don’t hesitate to get in touch. We’re always happy to listen and support where we can.

📧 Email: wearephotoexplorers@gmail.com